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American Airlines Makes a Bad Customer Experience Worse

American Airlines Makes a Bad Customer Experience Worse

When things are going well, it’s easy to be nice. It’s only when the going gets rough that you find out what a person, or a company, is made of. Customers who experience service problems that are dealt with appropriately by the company score far higher on loyalty measurements than customers who have never had a problem at all. I guess nobody told American Airlines.

Take My Wallet — Please

Take My Wallet — Please

If you haven’t taken the time to set the lock code on your phone, do it now. And think about installing an anti-virus application and perhaps a remote-wipe function before you wish you had. Securing your smart phone takes only a fraction of the time and money that you’ll lose by having your whole life compromised.