When things are going well, it’s easy to be nice. It’s only when the going gets rough that you find out what a person, or a company, is made of. Customers who experience service problems that are dealt with appropriately by the company score far higher on loyalty measurements than customers who have never had a problem at all. I guess nobody told American Airlines.
If you haven’t taken the time to set the lock code on your phone, do it now. And think about installing an anti-virus application and perhaps a remote-wipe function before you wish you had. Securing your smart phone takes only a fraction of the time and money that you’ll lose by having your whole life compromised.
For millennia any tribe with enough brains to recognize patterns in the night sky has held a festival at this time of year.