One of the most troublesome high-tech news stories to linger in the media is the way that high-tech workers are treated in China. Foxconn, who employs a million workers in China building the iPhone and many other consumer electronic devices, has repeatedly come under file for creating working...

Kodak filed for bankruptcy this week. Everyone knew it was coming, but still it’s very sad. Kodak was the Google of their day. Kodak always attracted the best and brightest engineers to their campus, funding research projects far afield from their core business (the first OLED screen is...

I recently became concerned that I might have sleep apnea, a sleep disorder characterized by abnormally low breathing or missed breaths during sleep. Although an individual with sleep apnea is often unaware of having difficulty breathing, even after they awaken, the condition can cause the...

Writing about all of my bad customer service experiences would be a full-time job, so I let most of them roll by with a shrug or a sad shake of the head. Yet every now and then, someone sets the bar so low, it’s remarkable. Take, for example, my experience with American Airlines yesterday....