Coming soon – “Amazing Tales of Product Management” Mar04

Coming soon – ...

I’ve learned a lot about product management and product development over my last 30 years in marketing, and I’m always looking for ways to share that knowledge. I consult with clients and I teach classes for the American Management Association, and now I’ve come up with...

Google Sells Motorol...

Google has announced that it is selling Motorola Mobility for about a quarter of what they paid, but God is in the details. It’s actually genius.

Happiness Goes Mains...

Four years ago, I realized that I had discovered the secret to happiness (quite by accident). I’ve put together a list of 7 simple things you can do.

Blueberry Pancakes f...

Hot, fluffy pancakes make a wonderful weekend breakfast, but it’s such a production for just you and your friend. This recipe is designed for two people.

Complete Business Ph...

The same breakthroughs that have slashed the price of computers have brought the price of a business phone switch down to just … wait for it … $45.

Fast and Easy Chai T...

Next time you are thinking about a latte, why not make a delicous, warming pot of chai tea instead? Chais are as unique as a chef’s fingerprint, so there are thousands of recipes out there. My personal favorite evolves all the time, depending on my mood; spicy one day, a hint of orange...

Add Instant Charts t...

People may not read anymore, but they sure do like to look at pictures of data. That’s why this font is so interesting. Using the built-in smarts of OpenType, FF ChartFont reads the string of values that you type and converts it to a chart. Here’s a couple of examples of what you can do...

Cauliflower and I ar...

I decided tonight. I served it as a vegetable side dish, partially disguised beneath some Cheddar cheese sauce. Half way through dinner it hit me: what’s the point? I don’t like cauliflower. I never have.

Panettone (in the Br...

Easter is when I think of brunch and special holiday baked goods. One of my favorite of these is Panettone, which is actually an Italian Christmas delight, but this is my blog so we’ll do it my way. Any bread is a pain in the butt to make because of the kneading and the rising and the...

Misplaced Interferen...

One of the most troublesome high-tech news stories to linger in the media is the way that high-tech workers are treated in China. Foxconn, who employs a million workers in China building the iPhone and many other consumer electronic devices, has repeatedly come under file for creating working...

Kodak – The Google of its day – Bites the Dust Jan19

Kodak – The Go...

Kodak was the Google of their day. If there was one company most responsible for the electronic gadget revolution, for the proliferation of mobile, social, media sharing, it was Kodak.

Playing Doctor

Inexpensive medical equipment is leading a revolution in home health care.

Why Our Economy Isn’t Going Down the Tubes May07

Why Our Economy Isn’t Going Down the Tubes

This week I received one of those alarmist chain letters decrying the collapse of the American economy and using for argument 19 “shocking” statistics about the deindustrialization of America. Relax, that’s a good thing.

American Airlines Makes a Bad Customer Experience Worse Mar18

American Airlines Ma...

When things are going well, it’s easy to be nice. It’s only when the going gets rough that you find out what a person, or a company, is made of. Customers who experience service problems that are dealt with appropriately by the company score far higher on loyalty measurements than customers who have never had a problem at all. I guess nobody told American Airlines.