Kodak – The Google of its day – Bites the Dust Jan19

Kodak – The Go...

Kodak filed for bankruptcy this week. Everyone knew it was coming, but still it’s very sad. Kodak was the Google of their day. Kodak always attracted the best and brightest engineers to their campus, funding research projects far afield from their core business (the first OLED screen is...

Playing Doctor

I recently became concerned that I might have sleep apnea, a sleep disorder characterized by abnormally low breathing or missed breaths during sleep. Although an individual with sleep apnea is often unaware of having difficulty breathing, even after they awaken, the condition can cause the...

Why Our Economy Isn’t Going Down the Tubes May07

Why Our Economy Isn’t Going Down the Tubes

This week I received one of those alarmist chain letters decrying the collapse of the American economy and using for argument “19 shocking statistics” like: #1 The United States has lost approximately 42,400 factories since 2001. About 75 percent of those factories employed over 500 people when they were still in operation. #2 Dell Inc., one of America’s largest manufacturers of computers, has announced plans to dramatically expand its operations in China with an investment of over $100 billion over the next decade. #4 In 2008, 1.2 billion cell phones were sold worldwide. So how many of them were manufactured inside...

American Airlines Makes a Bad Customer Experience Worse Mar18

American Airlines Ma...

Writing about all of my bad customer service experiences would be a full-time job, so I let most of them roll by with a shrug or a sad shake of the head. Yet every now and then, someone sets the bar so low, it’s remarkable. Take, for example, my experience with American Airlines yesterday....

Bickford’s App...

Decades ago I fell terribly and hopelessly in love with a young woman named Elaine. Any stranger on the street could see that we were doomed. I lived on the West Coast, she lived on the East Coast. She was smart and sophisticated and worldly. I, on the other hand, was a caricature of the...

Take My Wallet ̵...

The moment you think you’ve lost your wallet, you get that panicky feeling. All of your cash, your ID, and your credit cards are suddenly gone. Your range of options is dramatically limited. You might be stranded somewhere, unable to get home or into the club where your friends are. You...

Let’s put the ...

At this time of year it’s easy to get caught up in the hubbub of friends and family, parties and presents, and forget the real reason for Christmas: we are primitive, superstitious Neanderthals. For millennia any tribe with enough brains to recognize patterns in the night sky has held a...

The World’s Bi...

What is the world’s biggest secret? Perhaps you are thinking “the formula for Coca-Cola”, “who shot Kennedy”,” what happened to the Holy Grail”, or “the location of Atlantis”. All good guesses, but these are merely historical...

Samsung Galaxy Tab, ...

Every now and then a product comes along that makes me want to sit down with the product manager, buy them a beer and ask “So…What was going through your mind when you made these decisions?” The Galaxy Tab is one such product. First of all, it’s an awkward size; just a...

Classic 1960′s...

The 1960′s made a lot of cultural contributions; the Beatles, Hippies, psychedelic colors, and granola come to mind. Granola is a great breakfast food. It’s yummy, high in fiber, full of oatey goodness (which supposedly lowers cholesterol), and versatile (you can have it hot or...

Rare Earth Elements Provide Opportunity to School China in Economics Oct19

Rare Earth Elements ...

One of the news stories rapidly gaining ground this week is the “Rare Earth Crisis.” The New York Times, Wall Street Journal and BBC are all reporting that the Chinese are flexing their economic muscle to force the West to do their bidding (or, at the very least, to overlooking...

Environmental Groups...

For years now, environmental lobbyists have been warning us about environmental disasters like the one we just witnessed in the Gulf of Mexico. At first glance, we might see this as proof of their position. In fact, the opposite is true. Their premise has been that, with sufficient political...